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Grievance Redressal Procedure

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In case of any queries, please contact us in any of the following ways:

Grievance Redressal Officer

If customer’s have not received a satisfactory response at Level 1 within defined time lines as mentioned in TAT table , please write or call

Nodal Officer

In case you are not satisfied with the decision of Grievance Redressal officer or have not received any response within 7 working days, you may escalate your grievances to Nodal officer

  • Nodal Officer :
  • Ms. Karuna Nandani
  • Address : Kotak Infiniti, 6th Floor , Zone 1,Bldg No.21, Infinity Park, Off Western express Highway, General AK Vaidya Marg, Malad ( E) , Mumbai – 400097
  • Mon to Fri (10.00 am to 6.00 pm)
  • Email :kprime.nodal@kotak.com
  • Telephone No: (022) 66056291

Principal Nodal Officer

In case you are not satisfied with the decision of Nodal officer or have not received any response within 7 working days, you may escalate your grievances to Principal Nodal officer

  • Principal Nodal Officer
  • Ms. Delnaz Balsara Sharma
  • Address: Kotak Infiniti, 6th floor, Zone 1, Bldg No. 21,Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400097
  • Mon to Fri (10.00 am to 6.00 pm)
  • Email :kprime.nodal@kotak.com
  • Telephone No: (022) 66056290

Non-Banking Supervision

In case customer are not satisfied with the decision / resolution of the Company or have not received any response within a period of one month/30 days, customer may approach the Officer in Charge of the Regional Office of Department of Non-Banking Supervision of RBI at the address given below:

Department of Non-Banking Supervision

    Write on below address :

  • Centralized Receipt and Processing Centre,
  • Reserve Bank of India,
  • 4th Floor, Sector 17,
  • Chandigarh – 160017,
  • Email :crpc@rbi.org.in

In case your grievance does not get resolved at the Company Level within 30 days or if you do not get satisfactory response from us and you wish to pursue other avenues for redressal of grievances, you may write to https://cms.rbi.org.in . Complaints in electronic mode (E-mail) and physical form, including postal and hand-delivered complaints, shall be addressed and sent to the Centralised Receipt and Processing Centre at Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh - 160017

The Reserve Bank - Integrated Ombudsman Scheme 2021

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