Grievance Redressal Procedure

Call us

In case of any queries, please contact us in any of the following ways:

• Call us on toll free 1800 2095 732
• Email us at [email protected]
• Mon to Fri (9.30 am to 6.30 pm)

Grievance Redressal Officer

If customer’s have not received a satisfactory response at Level 1 within defined time lines as mentioned in TAT table , please write or call

• Name - Ms. Bala Kameshwari
• Email :[email protected]
• Telephone No: (022) 69781704
• Mon to Fri (10.00 am to 6.00 pm)

Nodal Officer

In case you are not satisfied with the decision of Grievance Redressal officer or have not received any response within 7 working days, you may escalate your grievances to Nodal officer

• Nodal Officer :
• Ms. Karuna Nandani
• Address : Kotak Infiniti, 6th Floor , Zone 1,Bldg No.21, Infinity Park, Off Western express Highway, General AK Vaidya Marg, Malad ( E) , Mumbai – 400097
• Mon to Fri (10.00 am to 6.00 pm)
• Email :[email protected]
• Telephone No: (022) 69781705

Principal Nodal Officer

In case you are not satisfied with the decision of Nodal officer or have not received any response within 7 working days, you may escalate your grievances to Principal Nodal officer

• Principal Nodal Officer
• Ms. Delnaz Balsara Sharma
• Address: Kotak Infiniti, 6th floor, Zone 1, Bldg No. 21,Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400097
• Mon to Fri (10.00 am to 6.00 pm)
• Email :[email protected]
• Telephone No: (022) 69781706

Non-Banking Supervision

In case customer are not satisfied with the decision / resolution of the Company or have not received any response within a period of one month/30 days, customer may approach the Officer in Charge of the Regional Office of Department of Non-Banking Supervision of RBI at the address given below:

Department of Non-Banking Supervision

Write on below address :

• Centralized Receipt and Processing Centre,
• Reserve Bank of India,
• 4th Floor, Sector 17,
• Chandigarh – 160017,
• Email :[email protected]